• Shipping area: Metropolitan France [add other EU countries served].
• Shipping: Packed and shipped from our warehouse in France, near Lille. Each box is selected and inspected before shipment.
• Shipping and Delivery Times: DPD Predict, delivery within 5–7 business days from shipment. A tracking link will be sent as soon as the package is picked up.
• Shipping costs: €24 per order.
• No customs duties: Since the shipment originates in France, no customs duties or import VAT are charged.
• Legal deadline: If delivery is not made within the announced time frame, and in accordance with Article L216-1 of the Consumer Code, the shipment will be made no later than 30 days after the order is placed.
• Damaged package: Any package received open or damaged must be reported within 48 hours to drop@resellervinted.com, along with photos, so that it can be processed.

In accordance with Articles L221-18 et seq. of the Consumer Code, as a consumer, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal.

• Notice: Please send your decision to drop@resellervinted.com before the deadline, either by making an explicit statement or by using the standard withdrawal form [link].
• Returns: Items must be received by us no later than 14 days after your notification, at the following address: 4120 Route de Tournai, Douai, 59500.
• Return shipping costs: You are responsible for the full cost.
• Conditions for the condition of the items: Returns will only be accepted if the box is returned complete and in a condition that allows for resale. You may inspect the items as you would in a store, but you are responsible for any handling beyond this simple inspection.
• Depreciation Assessment: Upon receipt, our team checks the condition and completeness of the return. Any item that is missing, worn, washed, damaged, stained, ironed, or missing a tag will result in a reduction in the refund equal to the assessed depreciation, up to a full denial of the refund if the condition of the items no longer allows for resale. This assessment is conducted by our team after the items have been received and inspected.
• Refund: The amount due, including standard shipping costs, will be refunded within 14 days of your request to cancel the order, via the original payment method. The refund may be delayed until the items are received or until proof of shipment is provided, and the refund amount will take into account any depreciation assessed as described above.

Commercial Commitment, in addition to your legal rights:

• If a roll does not match what was advertised (brand, quantity, Grade A/B breakdown), it is eligible for a refund or replacement.
• All requests must be sent to drop@resellervinted.com with photos. We will respond within 24 business hours.
• It is up to our department to assess nonconformity based on the information provided. This commercial warranty is in addition to the underlying statutory warranties and does not replace them.

• Legal Warranty of Conformity (Articles L217-3 et seq. of the Consumer Code).
• Warranty Against Hidden Defects (Articles 1641 et seq. of the Civil Code).