• Delivery area: Metropolitan France and all of Europe.
• Shipping: Packed and shipped from our warehouse in France, near Lille. Each box is sorted and inspected before shipment.
• Shipping carrier and delivery time: DPD Predict, delivery within 5 to 7 days Shipped from France; 5 to 9 business days within Europe, starting from the date of shipment. A tracking link will be sent as soon as the package is picked up.
• Shipping costs: €24 per order in France, €29 per order within Europe.
• No customs duties: Since the shipment originates in France, no customs duties or import VAT are added.
• Maximum legal delivery time: If delivery is not made within the specified time frame, and in accordance with Article L216-1 of the Consumer Code, the order will be shipped no later than 30 days after the order is placed.
• Damaged Package: Any package received open or damaged must be reported within 48 hours to contact@wholesaler20.com, with supporting photos, in order to be processed.

In accordance with Articles L221-18 et seq. of the Consumer Code, as a consumer, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal.

• Notice: Please send your decision to contact@wholesaler20.combefore the deadline, either by means of a clear statement or using the standard withdrawal form.
• Returns: Items must be received by us no later than 14 days after your notification, at the following address: 4120 Route de Tournai, Douai, 59500.
• Return shipping costs: You are fully responsible for these costs.
• Conditions for the condition of the parts: Returns will only be accepted if the box is returned complete and in a condition suitable for resale. You may inspect the parts as you would in a store, but you are responsible for any handling beyond this simple inspection.
• Assessment of Depreciation: Upon receipt, our department checks the condition and completeness of the return. Any item that is missing, worn, washed, damaged, stained, ironed, or has had its tag removed will result in a reduction in the refund equal to the observed depreciation, up to and including no refund if the condition of the items no longer allows for their resale. This assessment is conducted by our team after receiving and inspecting the items.
• Refund: The amount due, including standard shipping costs, will be refunded within 14 days of your cancellation, via the original payment method. The refund may be delayed until the items are received or until proof of shipment is provided, and the refund amount will take into account any depreciation assessed as described above.

Commercial Commitment, in addition to your legal rights:

• If an item does not match the description (brand, quantity, Grade A/B breakdown), it is eligible for a refund or replacement.
• All requests should be submitted to contact@wholesaler20.com with a photo. Response within 24 business hours.
• It is up to our department to determine whether a product is non-compliant based on the information provided. This commercial warranty is in addition to the statutory warranties listed below and does not replace them.

• Statutory Warranty of Conformity (Articles L217-3 et seq. of the Consumer Code).
• Warranty Against Hidden Defects (Articles 1641 et seq. of the Civil Code).